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Frequently asked questions (F.A.Q)

We have created this list of frequently asked questions as a way to improve your shopping experience. If your question is not answered here, please email us at info@pashmina-shawls.com and will try to answer your query .

What is Pashmina?
Pashmina derived from Persian word for wool pashm, refers to the soft underbelly fur of the Capra Hircus goat which lives in the cold high (14500 ft or higher) Himalayans regions in South Asia. The size of Pashmina hair is 1/6th size of a human hair.

What does the 70% Pashmina - 30% silk mean ?
The original Pashmina is a mix of 70% Pashmina wool and 30% silk. True 100% Pashmina is palpably lighter and a little warmer than silk blends, however, they are not as strong as the 70/30 and they lack the sheen and the elegant drape of the silk.

What is a Single Ply, Double Ply, 2 Paddle, 4 Paddle?
Single Strand of wool is used to make regular Pashmina silk blend Pashmina: thus Single Ply, 2 Strands of Pashmina yarn is used making a double ply. Double Ply contains more Pashmina than single ply. 2 Paddle and 4 Paddled Pashmina are for 100% Pashmina. 2 Paddle is looser weave, while 4 paddle is a tighter weave.

Are your Pashmina`s hand loomed or machine loomed?
All our Pashmina are individually hand loomed by Nepalise craftspeople. Each Pashmina, after being created are colored individually by hand. Beware of traders selling machine loomed pashmina as the far superior hand loomed variety.

Who weaves and dyes the Pashminas ?
Our Pashmina are hand-crafted in Nepal. Every winter pashmina wool is sheared from the mountain goats and washed and graded. The wool is spun into yarn. Silk yarn and Pashmina yarn are hand-woven in wooden frames, the ends are cut and ready to be dyed. After dyeing, fringes are knotted and the Pashmina are dry cleaned for final packaging.

How do Pashmina-shawls.com sell shawls for half the high street price?
The main benefit of shopping on the Internet is that you can buy from internet stores that do not have the need to own or rent a shop on the high street, or employ sales staff or many of the other overheads you associate with a shop. Because we buy pashmina shawls in large quantities from the weavers in Nepal we can pass on the discounts to our customers, to enable us to do this we only stock the most popular colors.

Do you have a retail outlet?
No, to keep our costs low, and pass the savings to you, we sell our Pashminas exclusively through the Internet store.

How to cancel my order ?
We request you to cancel all your orders within 10 hours of you placing it. To cancel an order please write to sales@pashmina-shawls.com and please specify your Order #, Name, Address and Email address and we will cancel your order. Please do not wait till you get the product to cancel your order or request for a refund as that would save us as well as you lots of time and money.